Privacy Policy

Effective Date: April 28, 2026
Last Updated: April 28, 2026

[Your Company Name] (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Chocolava mobile application (the “App”). By using the App, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the App.

1. Information We Collect

We collect information you provide directly, automatically through technology, and from third parties.

• Account Information: Name, email address, phone number, and password when you register.
• Profile Details: Delivery addresses, profile picture, and preferences.
• Order Information: Items you order, payment method details (card number processed securely by our payment gateway; we do not store full card numbers), order history, and special instructions.
• Location Data: Precise or approximate location to process deliveries and show nearby restaurants. You can disable location permissions in device settings, but some features may not work.
• Device & Usage Information: IP address, device model, operating system, unique device identifiers, app usage patterns, and crash logs.
• Communications: Messages sent to our support team, ratings, and feedback.

2. How We Use Your Information

We use the collected data for the following purposes:

• Create and manage your account.
• Process and deliver your orders, including sending order confirmations and status updates.
• Communicate with you about promotions, offers, and news (with your consent).
• Improve the App, personalize your experience, and develop new features.
• Prevent fraud, enforce our terms, and comply with legal obligations.
• Display relevant advertisements (where permitted).

3. Sharing of Information

We may share your information with:

• Service Providers: Third-party vendors that assist with payment processing, delivery logistics, cloud hosting, analytics, and customer support. They are contractually bound to protect your data.
• Restaurant Partners: Necessary order details (items, special instructions, delivery address) to fulfill your order.
• Legal Obligations: When required by law, court order, or government authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.

We do not sell your personal information to third parties for their direct marketing.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. When you delete your account, we will delete or anonymize your data within a reasonable timeframe, except where we are required to retain it for legal or auditing purposes.

5. Security

We implement industry‑standard security measures (encryption, firewalls, access controls) to protect your data. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

• Account Access: You can review and update your profile information within the App.
• Location Permissions: You can enable or disable location access via your device settings.
• Push Notifications: You may opt out of promotional notifications in the App settings or your device settings.
• Data Deletion: You can request deletion of your personal data by contacting us at the email below. We will respond within a reasonable timeframe.
• Do Not Track: Our App does not respond to DNT signals at this time.

Depending on your jurisdiction (e.g., GDPR for EU/UK users, CCPA for California residents), you may have additional rights such as access to data, data portability, or the right to object to processing. To exercise these, please contact us.

7. Children's Privacy

The App is not intended for children under 13 (or 16 in some jurisdictions). We do not knowingly collect personal information from children. If you believe we have, please contact us so we can promptly remove it.

8. International Data Transfers

We are based in [Country] and your data may be processed on servers located in other countries. By using the App, you consent to the transfer of information to countries outside your country of residence, which may have different data protection rules.

9. Changes to This Privacy Policy

We may update this policy from time to time. We will notify you of significant changes by posting the new policy within the App or through other communication channels. Continued use after changes constitutes acceptance.